Things You Should Know
Frequently-Asked Questions
To make your booking process as seamless as possible we have provided some answers to some of our most frequently asked questions. More questions? Ask Away! We are always available via chat, phone or email.
What do I need to do to book your services?
First, fill out an inquiry form via our website so that we can get your event details and make sure we are available. After discussing your event needs, we will get back to you within 24-48 hours with a quote for a package that best suits your event. After that we will need a signed contract and 30% non-refundable retainer (which will be applied to the final balance). The balance MUST be paid in full two weeks before the event date. You are welcome to make multiple payments on your balance any time before the due date.
What area does Moments Qaptured serve?
We are based in Detroit but we proudly serve other areas in Southeast Michigan. We have done events in other cities including but not limited to: Ann Arbor, Bloomfield Hills, Dearborn, Farmington Hills Livonia, Novi, Southfield, and Troy.
Do you travel?
For events based in Southeast Michigan there is no travel fee. For all other events nationwide travel fees are contingent upon airfare, fuel and accommodations.
What type of events do you service?
Anything you can think of and then some. Whether it be a Wedding, Bridal Shower, Graduation, Brand Activation, Birthday, Retirement Party, Grand Opening, Holiday Party, Corporate Event, Baby Shower, Quinceanera, Gala, or Bat Mitvah we are more than happy to provide an elevated experience that you and your guests are sure to remember.
Can I add extra hours for my event?
Our Digital and Prints package include a minimum operation time of 3 hours. Additional time is $100/hour which can be added to any of the packages.
What is an idle hour?
Idle time is when the photo booth is set up but unavailable for use. This does NOT include setup or breakdown (we don’t charge for that). This option is great for weddings if you want the photobooth to be operational for cocktail hour and after dinner. Idle time is an additional add on-fee of $50.
How long does it take to setup an event?
We like to arrive at least an hour before the scheduled start time to set up and test the booth to make sure everything runs smoothly, but the more time the merrier.
How do I get my photos from my event?
Guests can instantly get their captures via text, email, and/or Airdrop. All the captures are uploaded to a Live Gallery created just for your event. Within 24 hours after the event, you will receive a link to the live gallery and an email with a zip file containing hard copies of all the captures taken from your event.
What if I don’t see a package that fits the needs of my event?
Our packages provide a general guide on the services we provide. We can customize and mix and match what you need for your event. Feel free to give us a call, send an email, or chat so that we can work together to elevate your event experience.
Are you insured?
Yes. We can provide a COI for a venue upon request.
How can I customize my event?
We can customize your event in many different ways. From backdrops to specially designed templates, overlays, or graphics for your captures to match your event. We also provide custom Tap To Start screen, your choice of LED light color, branded photos and prints. If you are a corporate client looking to take your event to the next level we can even have our photo booth wrapped in your brand.
What is an overlay?
An overlay is design that gets placed on top of your captures. Overlays can be company logos, branding, or other custom designs that are automatically added to captures for a personalized event experience.
How much space do I need for a photobooth?
Our modern open air photobooth can fit almost anywhere but our ideal area is 10x10 located near an outlet.
What kind of backdrops do you offer?
We offer a range of backdrops from standard solid color backdrops to sequin walls, shimmer walls and flower walls. If you don’t see a backdrop that you like from our selection, we can order a backdrop that will best suit your event.
My personal favorite backdrop is our sunflower wall. See our selection HERE.
My personal favorite backdrop is our sunflower wall. See our selection HERE.
Can I provide my own backdrop?
Yes! To ensure the highest quality experience and photos we will look at your backdrop in advance so that we can make sure our overlay/template design fits the backdrop design.
What kind of flower walls do you have?
We currently offer several different 8x8 flower walls designs. See our selection HERE. My personal favorite is the sunflower wall.
Can I rent a flower wall without renting a photobooth?
Of course! All of them are available for rent at a flat cost of $450. If you book a photobooth package our flower wall are available as an add on for $350.
Do you offer props?
We don’t offer props but should you want to have props for your event we can help you source the props you want.
What is a virtual booth?
Virtual booth allows anyone, anywhere, on any device with a camera to post customized photos, boomerangs, GIFs, and videos to the Live Gallery for an event by just clicking on a link or scanning a QR code. The best part is that you don’t have to download an app!
Still confused on what virtual booth is? Try it out here.
Still confused on what virtual booth is? Try it out here.
How does the virtual booth work?
Guests will need access to the Virtual Booth URL or QR code, which can be printed and placed on tables at an event for easy access. Virtual booths can be combined with our photo booths for in person events as well. See the Add-Ons Section under Photo Booth packages.
